Terms & Conditions
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Website Usage
Website Usage
Welcome to the stylechapel website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern stylechapel’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our site.
The term ‘stylechapel’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 7 Milbanke Court, Milbanke Way, Bracknell, Berkshire RG12 1RP. (For all correspondence and returns, please use the following address: Stylechapel, 42 Rugby Place, Brighton, East Sussex BN2 5JA). Our company registration number is OC358009.
The term ‘you’ refers to the user or viewer of our website.
This website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, name, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Price
Prices payable for products are those in effect at the time of dispatch or delivery, unless otherwise expressly agreed. Prices (unless stated otherwise) are in the currency quoted on the site and remain valid for 30 days.
We reserve the right to notify you of any mistakes in product descriptions or errors in pricing prior to product dispatch. In such event if you choose to continue with fulfilment of the order, you acknowledge that the product will be provided in accordance with such revised description or corrected price.
Terms Of Payment
You can order and pay online by MasterCard, Visa, Switch or Maestro. After processing your payment by credit card or debit card, we do not retain your details which means you will need to resubmit this information when you place a further order on this website. We will charge credit or debit cards at the time you place your order. We reserve the right to verify credit or debit card payments prior to acceptance.
All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not confirm acceptance of the order, no contract will be formed, and we will not be liable for any delay or non-delivery.
Prices include VAT, where applicable. Postage and packing will be an additional charge, for details please see the delivery section.
Product Descriptions
Every care has been taken to ensure accuracy of description, specifications, colour and price of all products. However, these may change due to circumstances beyond our control, and prices may increase or decrease. Sizes are given as a guide only. Please be aware that handmade items are subject to variations in size, colour and shape owing to the unique nature of the product.
Stylechapel Guarantee
If you are not entirely satisfied with any item you receive, or it has been damaged in transit, please contact stylechapel immediately by email to tell us that you wish to return it. It must be returned to us at: Stylechapel, 42 Rugby Place, Brighton, East Sussex BN2 5JA at your cost (in its original packaging and with all relevant documentation) within 10 days of receipt, by recorded delivery.
We regret that earrings cannot be returned for hygiene reasons.
Once we receive the item(s) in pristine condition, we will issue a refund or replacement(s), whichever is requested and depending upon availability.
Refunds will be issued within 30 days of receipt of the returned goods. A refund will be issued for postage paid if the item is found to be defective or incorrectly supplied from the original order. Please note that when returning an item, the parcel is your responsibility until it reaches us. We recommend that you use recorded delivery.
This guarantee does not affect your statutory rights.
If you would like further information regarding our products or delivery options, please contact us on + 44 (0)1273 243954 or info@stylechapel.com
Gift Vouchers
Gift vouchers are not refundable against cash. See our gift voucher section for more information.
Communicating With You
When you make a purchase on stylechapel, you agree that we can use your email address to send you our e-newsletter, The Confessional, and ad-hoc email messages which we call Parish Notices. We send out a new issue of The Confessional every month or so. It contains information about our new designers and latest products as well as interviews, offers and reviews. We send out a Parish Notice when we have something we think you will really like but that simply can’t wait for the next newsletter. You can unsubscribe at any time from either of these by clicking on the ‘unsubscribe from this list’ link or the ‘update subscription preferences’ link at the bottom of the email.
Communicating With You
When you make a purchase on stylechapel, you agree that we can use your email address to send you our e-newsletter, The Confessional, and ad-hoc email messages which we call Parish Notices. We send out a new issue of The Confessional every month or so. It contains information about our new designers and latest products as well as interviews, offers and reviews. We send out a Parish Notice when we have something we think you will really like but that simply can’t wait for the next newsletter. You can unsubscribe at any time from either of these by clicking on the ‘unsubscribe from this list’ link or the ‘update subscription preferences’ link at the bottom of the email.
Cooling Off Period
As a consumer, you will have a legal “cooling off period” of up to seven (7) working days after the date of delivery of the products during which you may cancel your order for any reason without penalty. Such right to cancel terminates if you use the products and does not apply to bespoke or customised products.
All cancellation notices must be in writing addressed to: Stylechapel, 42 Rugby Place, Brighton, East Sussex BN2 5JA or by email to info@stylechapel.com. The notice will be treated as given on the day it was delivered to the above address (by post) or date of email.
If you exercise the above right to cancel, you must take reasonable care of any product(s) in your possession and (at your cost) return them to us. You will be refunded within 30 days of giving the cancellation notice. This applies in addition to any rights you have under the stylechapel guarantee set out above.
Complaint Handling Procedure
Complaints will be dealt with speedily, fairly, and effectively and all information exchanged will be confidential. We guarantee to respond to all complaints within two working days and to notify the customer as to the likely timescale and progress of the solution.
Accessibility Standards
Our site aims to comply with the W3C Web Content Accessibility Guidelines, and our target compliance is to WAI Priority Level 2 (AA). If we enhance the site with new features and content, we will continually make improvements to meet these guidelines. Every effort has been made to make this site as accessible as possible for all visitors. If you have any problems, suggestions or feedback please contact us by email: info@stylechapel.com
Company details
VAT registration number GB 997 7787 13. Company number OC358009. Registered in England. Registered office: 7 Milbanke Court, Milbanke Way, Bracknell, Berkshire RG12 1RP.
For all correspondence and returns, please use the following address: Stylechapel, 42 Rugby Place, Brighton, East Sussex BN2 5JA.
VAT registration number GB 997 7787 13. Company number OC358009. Registered in England. Registered office: 7 Milbanke Court, Milbanke Way, Bracknell, Berkshire RG12 1RP.
For all correspondence and returns, please use the following address: Stylechapel, 42 Rugby Place, Brighton, East Sussex BN2 5JA.